Refund Policy

1. The principle behind this policy

Purchased bandwidth on ProxyFalcon does not expire. There is no monthly clock running down and no "use it or lose it" deadline — unused gigabytes stay on your account and roll forward indefinitely.

That is a genuine benefit, and it is also the reason refunds are limited. When you buy bandwidth, we buy the corresponding capacity from our upstream provider. Because you can consume your balance at any point in the future, an unused balance is not an unfulfilled order — it is a service you still hold. Refunds are therefore the exception, in the specific circumstances set out below.

2. When we do refund

We will issue a refund in these situations:

2.1 We cannot provision you

If you have paid and we are unable to issue working credentials for your requested configuration — for example the coverage you asked for turns out to be unavailable — you receive a full refund of the amount paid. This is unconditional.

2.2 Verification declined after payment

If we decline your account at verification after payment has been taken, you receive a full refund, less any unrecoverable payment-processing fee. The exception is where verification is declined because the information you gave was false, or because your intended use breaches the AUP — in that case no refund is due.

2.3 Substantially unusable on first use

If, within 72 hours of credentials being issued and having consumed less than 10% of your purchased bandwidth, the service is substantially unusable for the workload you described at verification and we cannot resolve it, you may request a refund of the unused balance. You must report the problem during that window and give us a reasonable opportunity to investigate, including sample requests, timestamps, target hostnames and the error responses you received.

2.4 Duplicate or incorrect charges

Duplicate payments, incorrect amounts and billing errors on our side are refunded in full as soon as they are confirmed.

3. When we do not refund

• Unused bandwidth after the first-use window. Because the balance does not expire, it remains available to you and is not refunded. It can, at our discretion, be transferred to a different plan or to another sub-account under the same client account.
• Bandwidth already consumed. Consumed traffic is delivered service and is never refundable.
• Blocking by a target site. Third-party sites and platforms are free to detect and block proxy traffic. Being blocked by a specific target is not a service fault and is not refundable.
• Change of mind, project cancellation or a client of yours withdrawing.
• Misconfiguration on your side — wrong parameter syntax, wrong port, expired credentials, requests not routed through the gateway, or a tool that cannot use standard proxy authentication — where we have offered configuration assistance.
• Bandwidth burned by your own tooling — for example downloading images and video you did not need, or a retry loop. We will help you diagnose consumption, but we cannot refund traffic that was delivered.
• Test packages, which are non-refundable by design and are credited toward your first full plan instead.

4. Forfeiture on AUP breach

If your access is suspended or terminated for a breach of the Acceptable Use Policy, any remaining bandwidth balance is forfeited and is not refunded. This applies to all breach categories and without exception to the serious categories listed in the AUP: credential attacks, advertising or payment fraud, traffic directed at financial, government, healthcare or authentication endpoints, malware or phishing distribution, denial-of-service activity, and illegal content.

Forfeiture is a deliberate deterrent. Abuse threatens our upstream supply and therefore every legitimate client on the network, and we would rather lose the revenue than the network.

If you believe a suspension was issued in error, reply to the suspension notice with your evidence. We review appeals on the facts and will reinstate access and balance where we got it wrong.

5. Technical fault remedy

For service disruption that is our fault or our upstream network's fault, and which is not covered by Section 2.3, the standard remedy is a bandwidth credit rather than a cash refund:

• Report the disruption while it is happening, or within 7 days of it ending, with timestamps and time zone, affected sub-accounts, sample requests and the error responses you saw.
• Where a fault on our side is confirmed, we credit bandwidth in proportion to the affected period and to any bandwidth wasted on failed requests during it.
• Credits are applied to your balance within 5 business days of the investigation closing.
• For a prolonged and material outage that we cannot resolve, we will discuss a cash refund of the unused balance as an alternative.

We do not publish a numeric uptime guarantee, and we would rather be straight about that than print a percentage we cannot back with a measured SLA.

6. How to request a refund

1. Email media@leadifycpa.com with "Refund Request" in the subject line.
2. Include: your account or sub-account name, the invoice or transaction reference, the date of purchase, which section of this policy you are relying on, and the supporting detail that section asks for.
3. We acknowledge within 1 business day and give a decision within 5 business days, or tell you why we need longer.
4. Approved refunds are returned by the original payment method where possible, and typically settle within 5–10 business days depending on your bank or provider. Cryptocurrency payments are refunded in the same asset at the network value at the time the refund is issued, not the value at purchase.

7. Chargebacks and payment disputes

If something is wrong, contact us first. We are a small, contactable team and most disputes are resolved in a message or two.

Filing a chargeback or payment dispute before contacting us has consequences: your account and all sub-accounts are suspended immediately for the duration of the dispute, and any remaining balance is frozen. Where we consider a chargeback illegitimate, we will contest it with our full records — gateway usage logs, verification correspondence and provisioning history — and we will decline future business with the account holder. Costs and fees charged to us by the payment provider in an illegitimate dispute are recoverable from you.

None of this affects statutory rights you may have that cannot be excluded by agreement.

8. Changes to this policy

We may update this Refund Policy. The version in force for your purchase is the version published on this page on the date you paid, so keep your invoice. Material changes are notified to active clients by email.

Questions before you buy are welcome and are usually cheaper than a refund request afterwards — write to media@leadifycpa.com.